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Frequently Asked Questions
What is the Minimum Order Quantity (MOQ)?
For new customers, a trial order of 1 set is acceptable to test the product quality and market response.
Will the voltage and plug match my country's standards?
Yes, we will confirm voltage and plug information with you in advance and produce the machines according to your specific requirements.
Can you customize the product with our own logo?
Absolutely. Our design team can customize products including colors, prints, patterns, and logos to match your branding.
Does the machine accept coins from different countries?
Yes, the smart coin selector can be programmed to accept coins from various countries. We can also install banknote recognition devices if required.
What is the expected lifetime of the product?
The product's lifetime depends on maintenance. Under standard conditions, we provide a 1-year warranty and lifetime technical support.
Is the train safe for small children?
Yes, safety is a priority. Each seat is equipped with a safety belt, and the ride is designed to run on a controlled track with manageable speeds.