Frequently Asked Questions
❓ What types of electric vehicles do you offer?
We specialize in electric bicycles, electric mopeds, and electric tricycles designed for urban commuting, cargo transport, and recreational use. All products are certified to meet international safety standards.
❓ Can you customize products based on market requirements?
Yes. We offer customization options for battery capacity, vehicle design, branding, and technical specifications to suit different regional markets and customer needs.
❓ What are your shipping terms and delivery timelines?
We generally work on FOB terms. Delivery time depends on order volume and destination, typically ranging from 15 to 45 days after confirmation.
❓ What is the minimum order quantity (MOQ)?
MOQ varies by product. For standard models, the MOQ is usually 50–100 units. Customized orders may require higher quantities.
❓ Do you provide a warranty for your products?
Yes. We offer a standard 12–24 month warranty on core components (e.g., battery, motor). Warranty details are provided with each shipment.
❓ How do you handle technical support or spare parts?
We supply detailed user manuals and troubleshooting guides. For spare parts or technical issues, our team provides remote support and can ship replacement parts promptly.