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Frequently Asked Questions
Q1: Can I get some samples?
Yes, some samples are free, others may require a small fee. Please check with our sales team. Freight will be collected and reimbursed upon placing a formal order.
Q2: Do you accept OEM for customer's branding?
Yes, we provide OEM services, though a Minimum Order Quantity (MOQ) will be required.
Q3: Do you have relevant certifications?
Yes, we hold certifications including CE, ISO, TUV, and BSCI to ensure product quality and compliance.
Q4: Is there an inspection procedure before shipping?
Yes, we conduct a 100% QC inspection before every shipment to maintain high standards.
Q5: What is the estimated delivery date?
Sample lead time is 5-7 days, and mass production typically takes around 30 days.
Q6: How is your after-sales service?
Please contact us immediately with any issues after receiving the products, and our team will assist you in resolving them promptly.