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Frequently Asked Questions
Can I get some samples before placing a bulk order?
Yes, some samples are free while others may require a small fee. Please consult with our sales team for details. Note that freight costs are collected, but can be refunded upon placing a formal order.
Do you provide OEM services for custom branding?
Yes, we provide full OEM services for your brand, though specific Minimum Order Quantities (MOQ) will be required.
What quality certifications do your products hold?
Our products are fully certified with CE, ISO, TUV, and BSCI standards to ensure international quality and safety compliance.
Do you have a quality inspection procedure before shipping?
Yes, we conduct a strict 100% QC inspection on all items before they are dispatched to ensure they meet our high standards.
What is the typical delivery timeline?
Sample orders generally take 5-7 days, while full-scale production typically takes around 30 days depending on the order volume.
How is your after-sales service handled?
If you encounter any issues after receiving your products, simply notify us and our team will provide professional assistance to resolve the matter promptly.