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Frequently Asked Questions
Q1: Can I get some samples?
Yes, some samples are free, while others may require a small fee. Please check with our sales team. Freight costs are typically collected and will be reimbursed upon placing an order.
Q2: Do you accept OEM for customer's brand?
Yes, OEM services are available, but a Minimum Order Quantity (MOQ) will be required.
Q3: Do you have the necessary certification?
Yes, we hold certifications including CE, ISO, TUV, and BSCI to ensure product safety and quality.
Q4: Do you have inspection procedures before shipping?
Yes, we perform a 100% Quality Control (QC) inspection before every shipment.
Q5: What's the delivery date?
Sample lead time is 5-7 days, while mass production typically takes around 30 days.
Q6: How about the after-sales service?
Should you encounter any issues after receiving the products, please notify us, and we will assist you in resolving them promptly.