Frequently Asked Questions
What is the quality standard of your bikes?
Our products are manufactured to middle and high-quality classes, meeting current EU and US standards. We focus on durability and performance comparable to top global brands.
Do you support OEM or ODM orders?
Yes, we can customize specifications, color combinations, logos, and packaging designs. For established partners, we provide rapid 3D design to final product services.
Can I order a sample to check the quality?
We welcome sample orders. Typically, it takes 3-4 weeks to prepare a sample bike. You can also check our available inventory in regional warehouses for faster access.
What is the Minimum Order Quantity (MOQ)?
For direct factory OEM orders, we generally require a 1X40ft HQ container (approx. 100pcs per model/color). However, there is no MOQ for items currently in stock.
How long is the typical delivery time?
Standard OEM orders take approximately 60 days. This timeframe may vary based on order complexity, specific development requirements, and seasonal demand.
Are customs duties included in the shipping?
For the EU, United States, Canada, Russia, Southeast Asia, and the United Kingdom, we offer DDP (Delivered Duty Paid) terms where shipping and duties are pre-paid.