Q1 How is your delivery time?
In general circumstances, we can provide immediate delivery of regular machines within 15 days. For urgent needs, we can deliver as fast as 5-7 days.
Q2 How soon can you respond to inquiries?
Our team works 24/7 to ensure all client inquiries and questions are addressed promptly at all times.
Q3 Which payment terms do you accept?
Normally we operate on T/T terms. This requires a 30% down payment in advance, with the 70% balance settled before shipment.
Q4 How long will your price be valid?
Our prices typically remain stable throughout the year. Adjustments only occur if international currency exchange rates vary significantly or if there are substantial increases in labor and raw material costs.
Q5 What logistics methods do you use for shipment?
We ship via various tools: 80% go by sea to major continents; inland neighboring countries are served by road or railway; and urgent light spare parts are sent via international couriers like DHL, TNT, UPS, or Fedex.
Q6 Do you provide after-sales support?
Yes, we provide comprehensive support and work closely with our clients to ensure all operational questions and maintenance needs are handled efficiently.