❓ Frequently Asked Questions
How is your delivery time?
In general circumstances, we can provide immediate delivery of regular machines within 15 days. For urgent needs, we can deliver goods in 5-7 days at the earliest.
How soon can you respond to client inquiries?
We work 24/7 to respond to client inquiries and questions at all times.
Which payment terms can you accept?
Normally we work on T/T terms. A 30% down payment is required in advance, and the 70% balance shall be settled before shipment.
How long will your price be valid?
Our prices remain stable throughout the year. We only adjust prices if the USD exchange rate varies significantly or if manufacturing costs (labor/raw materials) increase substantially.
What logistics ways can you work for shipment?
We ship via various methods: 80% by sea to main continents; by road or railway for inland neighborhood countries; and via international couriers (DHL, TNT, UPS, Fedex) for urgent light spare parts.
Do you provide after-sales support?
Yes, we provide comprehensive technical support and spare parts availability to ensure the long-term operation of our products.